Reservations are confirmed with payment in full.
Credit Cards given over the phone to hold reservation are
considered full payment.
Passengers are required to arrive at minimum 15 minutes prior
Tickets are non-refundable and non-transferable.
Rain date tickets are valid for twelve (12) months from issue
Reservation changes or cancellations must be made 24 hours
prior to departure time or ticket is null and void.
Cancellations due to weather or other unforeseen influences
(such as the behavior of the seal colony) will be rescheduled
on an excursion of equal value, space available, reservations
Cancellations due to weather or unforeseen influences are
at the sole discretion of the CAPTAIN, at the scheduled departure
We are in the business of providing our guests with a fun
and enjoyable experience that they will remember fondly.
If we have weather conditions that will make a trip un-enjoyable
for our guests, WE DO NOT GO.
If this happens, we can often suggest an alternative excursion
that might suit our clients needs during their reservation time.
If this is not amenable to our clients, we will book them
a reservation for the first available excursion after the weather
WE WILL WORK HARD EVERY DAY TO GIVE YOU, OUR GUESTS, THE BEST